A3s Privacy Policy — How We Protect User Information
This document explains how a3s collects, uses, stores, and protects the personal information of users on our platform. Please read it carefully to understand your rights and our commitment to data privacy.
Effective: 1 January 2026 · Current version
Information We Collect from Users
When you register and use the a3s platform, we collect various categories of information to ensure our services operate smoothly and securely. This information is divided into several types:
Account Information: Your full name, email address, phone number, date of birth, and proof of identity provided during registration. This information is required to verify your identity and meet the platform's compliance requirements.
Device and Browser Information: IP address, browser type, operating system, device model, screen resolution, and language settings. This technical data helps us optimise the platform's display for your device and detect any unauthorised access.
Payment Information: All transactions on a3s are conducted in Malaysian Ringgit (RM). We record deposit amounts, transaction dates, and the payment method used, such as Touch 'n Go or FPX. a3s does not store your full card number or online banking login credentials.
Usage Data: Pages you visit, games you play, session duration, actions taken within the platform, and frequency of use. This data helps us understand how users interact with the platform in order to improve it.
Why We Use This Information
Information collected by a3s is used solely for legitimate purposes directly related to platform operations. We do not use your data for any purpose beyond what is stated in this document.
The main purposes for using data include:
- Processing account registrations and verifying user identities to meet legal compliance requirements.
- Processing deposits and withdrawals in MYR and maintaining accurate transaction records.
- Detecting and preventing fraud, money laundering, and platform abuse.
- Providing responsive customer support whenever you contact our team.
- Sending important notifications relating to your account, changes to our terms, or security updates.
- Analysing usage patterns to improve the user experience and platform performance.
A3s does not use your data for third-party marketing purposes without your explicit consent.
Use of Cookies and Tracking Technologies
The a3s platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you access our platform.
Types of cookies we use:
- Session Cookies: A temporary cookie that keeps you logged in during an active session and retains your in-session preferences. It is automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings, display preferences, and other configurations so you don't have to set them up again each time you log in.
- Security Cookies: Used to detect suspicious sessions and protect your account from unauthorised access.
- Analytics Cookies: Collects anonymised information about how users interact with the platform, helping us understand which pages are most frequently visited.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect platform functionality.
How We Store and Secure Your Data
A3s takes appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or accidental disclosure.
Our security measures include:
- Data encryption in transit using transport layer security protocols to protect sensitive information.
- Passwords are stored in encrypted form — we do not keep your passwords in plain text.
- Continuous system monitoring to detect suspicious activity or unauthorised access attempts.
- Restricting access to user information to only those staff members who require it to perform their duties.
While we take every effort to protect your data, no security system can be guaranteed to be completely foolproof. Should a security incident involving your data occur, a3s will notify you within a reasonable timeframe once the incident has been identified.
Active user data is retained for as long as the account remains active and for any additional period required to fulfil applicable legal and regulatory obligations.
Sharing Information with Third Parties
A3s does not sell, rent, or disclose users’ personal information to third parties for marketing purposes without your consent. However, there are limited situations where we may share information with certain parties:
- Payment Service Providers: Transaction details required for processing deposits and withdrawals in Malaysian Ringgit are shared with payment service providers such as FPX gateway or Touch 'n Go. These providers are bound by strict confidentiality agreements.
- Legal Requirements: We may disclose information to the relevant authorities where required by Malaysian law, court order, or valid legal process.
- Fraud Prevention: In suspected cases of fraud or financial crime, we reserve the right to share relevant information with the appropriate authorities.
In all cases of data sharing, a3s ensures only the necessary information is disclosed and recipients are bound by appropriate privacy protections.
User Rights, Policy Updates, and How to Contact Us
As an a3s user, you have the following rights with respect to your personal information:
You can request a copy of the personal information we hold related to your account at any time.
If your information is inaccurate or outdated, you have the right to request corrections via account settings or our support team.
You may request the deletion of your account and data, subject to record-keeping obligations required by law.
Privacy Policy Updates: a3s reserves the right to update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the platform after such updates constitutes acceptance of the new terms.
Contact Us: For any enquiries, data access requests, or privacy concerns, please contact the a3s support team by email at [email protected]. You may also refer to Frequently Asked Questions or check Terms & Conditions us for more information.
Still Have Questions About Your Privacy?
Reach out to the a3s team or check the FAQ section for quick answers. When you're ready, register an account and start playing safely.